Frequently Asked Questions

CVMS is a cost effective service that provides low-income and homeless individuals with a voice mail number for receiving messages from employers, landlords, case workers, health professionals, and family/friends.

Clients pay nothing for their voice mail numbers. As required in our Memorandum of Agreement with the agency, clients must receive their voice mail umbers for free. If you are a client being charged for you CVMS number, please let us know at 330-315-1349.

We charge are partner agencies $1.00 per voice mail box per month with a minimum of 10 boxes per agency.

The length of time a client may have a voice mail number is up to each individual agency. The average time limit is 4-6 months.

Some agencies do not have a time limit. Instead, they check each month to see if a voice mail number hasn’t been accessed (each agency receives a print-out telling them how often their voice mail numbers are being used). If a voice mail number hasn’t been used in a while, they will call the number and leave a message saying, "If you are still using this number, give us a call. If we don’t hear from you in two weeks, we will re-set your number and give it to another client."

CVMS does not offer voice mail numbers directly to clients. You must be a client of one of our participating agencies in order to receive a voice mail number. Please see a list of partner agencies to find a location near you.

If you are not a client of any of the partner agencies please contact 330-315-1349 to figure out another alternative.

If you are an agency interested in providing Community Voice Mail to your clients please contact 330-315-1349 for more information.

Yes, you must be an established 501(c)3 to participate

Yes. An agency must purchase at least 5 voice mail numbers to be considered active.

Yes, The voice mail service is available 24 hours a day.

Yes, a clients can check for messages from any phone.

You would need to contact the person who issued the voice mail number and let them know what kind of problems you are experiencing. If they cannot assist you please contact 330-315-1349.

Please contact the CVMS System Administrator at 330-315-1349.

Yes, please refer to system handbook for instructions on how to broadcast a message.

No. A message can only be left for a single client or all of your clients via broadcast messaging.

Yes, contact your CVMS System Administrator 330-315-1349 and a hotline with instructions will be set-up for you. (Please allow 1-2 weeks set-up)

Yes, contact your CVMS System Administrator 330-315-1349 to set-up a survey for you. This will require the use of one voice mail number in your inventory.

Yes, your case manager can request at any time to have your email address removed from our list. Please keep in mind that if you opt out of this feature, you will no longer be sent community resource information to your inbox.

IF YOUR QUESTION WAS NOT ANSWERED ON THIS PAGE PLEASE CLICK BELOW, ENTER YOUR OWN PHONE NUMBER AND BE DIRECTLY CONNECTED TO THE COMMUNITY VOICE MAIL SUMMIT MANAGER.