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Broadcast Messaging: |
Provides the ability to reach all
clients at a single agency, in an entire CVM territory, or
all CVM territories with one message. This is a resource
that will allow you to post job listings, civic engagement,
weather alerts and EITC eligibility.
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Reply to Broadcast Messaging: |
When a CVM Manager or Case Worker
sends a broadcast voice message to their clients, each
client can push a button and reply to the sender of the
message without having to make an additional call. This
feature has proven to be very useful in gathering responses
quickly from clients: in one example, the Houston CVM
Manager sent a question via broadcast voice message and
received more than 250 responses from clients in a 24-hour
period.
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Email Notification: |
Clients with email addresses can opt
to receive an email notification of “new messages waiting”
so that they know to find a phone to check their voice mail
box. This feature is especially helpful to clients who do
not have daily access to a phone but may be checking email
at libraries and community computer labs.
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Usage Reporting: |
Knowing when a client last accessed
their voice mail is an important indicator of usage, and
helps case workers know if clients are listening to their
messages.
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Ability to Issue Voice Surveys: |
The CVMS system can be used to
collect survey data from clients (clients listen to
questions and respond).
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Email Broadcast Messaging: |
When a client provides an email
address, the address will be added to a broadcast email list
that the CVMS Coordinator can use to send messages to
his/her clients. (i.e. job postings, agency events, job
readiness classes, workshops, etc...)
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Ability to create "hotlines": |
CVMS Coordinator can create hotlines
that clients can call to access recorded information.
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Demographic/Outcomes
Database Integration: |
The CVMS system fully integrates the
voice mail service with the demographic/outcome database we
use to track our clients.
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Reset by Phone: |
The ability to reset an unused number
from any phone.
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Multi-lingual Prompts: |
The CVMS system currently offers
prompts in Spanish in addition to English. We have plans to
enable additional languages in the future.
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